Our On-Site Support Add-On Package is a complete alternative to having your own in-house IT department. It includes unlimited remote support, on-site engineer visits when required, 24/7 system monitoring, and expert IT consultancy on demand—delivering all the benefits of a full IT team without the overhead.
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In addition to unlimited remote support from our in-house Service Desk, this package includes 24/7 remote monitoring to proactively detect and resolve issues before they affect your business. Our engineers are available on-site when needed, ensuring fast, hands-on support whenever it’s required.
This all-in-one solution gives you the benefits of an internal IT department—without the cost, complexity, or HR burden. With expert advice, responsive support, and reliable service, you can focus on growing your business while we take care of the technology.
Under One Roof IT Solutions
Highly Experienced Team
Transparent Pricing, No Hidden Fees
Trusted Local IT Specialists
Skilled & Certified Professionals
Long-Term Technology Partner
Our onsite IT support brings expert engineers directly to your business location, providing fast, hands-on assistance when you need it most. Whether it’s troubleshooting hardware, setting up new devices, or handling complex network issues, you get reliable, face-to-face support that keeps your systems running smoothly and your team productive.
We provide flexible IT support solutions with both remote and onsite services tailored to your business needs and budget. By combining the convenience of remote support with the reliability of onsite assistance, you get a balanced, cost-effective approach that keeps your systems running smoothly and your operations fully productive.
We’re here for the everyday tech issues that can disrupt your workflow. Our streamlined ticketing system ensures every request is tracked, prioritised, and resolved quickly. All support is delivered by our experienced onsite IT engineers—your reliable partners in keeping business running smoothly.
Our simple, scalable pricing model means you only pay for the users who need support. As your business grows, adding new users is quick and cost-effective—making it an affordable way to scale your onsite IT support without unexpected costs.
We continuously monitor your systems to detect and resolve issues before they impact your business. This proactive approach reduces downtime, boosts performance, and ensures your IT environment runs smoothly—so you can focus on growth with confidence.
Let's Talk Tech That Works for You
At Infotenix, we deliver tailored, cost-effective technology solutions that drive real results. Book a free initial consultation with us—online or in-person—to explore how we can support your business.
1. Book Your Meeting
Pick a date and time that suits you for a video call via Microsoft Teams or Zoom. A member of our team will reach out to confirm and gather any details you'd like to share ahead of time, so we can make the most of your session.
2. Free Consultation Session
We’ll discuss your current challenges, goals, and IT environment in detail. Our goal is to understand your business and recommend the right solution—aligned with your needs and budget.
3. Tailored Recommendations
After the consultation, we’ll follow up with a clear and detailed proposal. Whether you prefer an online presentation or an in-person meeting, we’ll walk you through your options and next steps.
Facing an urgent IT problem? Our rapid response team is ready to step in immediately—whether it's a critical system failure, network outage, or any other urgent technical issue—offering quick and reliable solutions to restore your systems.
Our Managed IT Support services are trusted by businesses across diverse industries, providing reliable and consistent results.
Reduction in IT Costs
Uptime Guarantee
Managed IT support
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With deep expertise in secure managed services and cost-effective IT transformation, we’re the reliable, long-term partner your business can depend on.
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